Support
We're here to help you with any questions about our applications
Contact Us
📧 support@nybs.techThe nybs.tech team is committed to providing an excellent user experience. If you have questions, issues, or suggestions regarding our applications, we're happy to assist.
How We Can Help
Our support team assists with:
- Application usage questions and feature inquiries
- Technical issues and troubleshooting
- Subscription management and billing questions
- Feature requests and suggestions
- Privacy and data security concerns
- General feedback and bug reports
Frequently Asked Questions
🔧 How do I troubleshoot technical issues?
Try these steps: 1) Ensure you have the latest app version installed; 2) Restart the app; 3) Restart your device; 4) Ensure your device has sufficient storage available. If the issue persists, contact us with a detailed description of the problem.
💳 How do I manage my subscription?
Subscriptions are managed through the App Store or Google Play Store. For iOS: Open Settings → [your name] → Subscriptions. For Android: Open Google Play Store → Menu → Subscriptions. You can modify or cancel your subscription there. For refund inquiries, please contact the respective platform's support.
🔐 Is my data safe?
Yes. We take privacy seriously. Most data is stored locally on your device. We do not collect personal information without your consent. For detailed information, please review our Privacy Policy.
✨ How can I request a new feature?
We love hearing ideas from our users! Please send your feature request to support@nybs.tech with details about what you'd like to see. We carefully consider all suggestions when planning future updates.
📱 What devices are supported?
Our applications are available for iOS on the App Store and for Android on Google Play. Specific system requirements are listed on each app's store page. Generally, we support the latest versions of iOS and Android.
🐛 I found a bug. What should I do?
Thank you for helping us improve our apps! Please email us at support@nybs.tech with: 1) A description of the issue; 2) Steps to reproduce the bug; 3) Your device model and OS version; 4) Screenshots if possible. This helps us fix the issue faster.
Response Time
We aim to respond to all inquiries within 24-48 hours on business days. Complex technical issues may require additional time to investigate and resolve.
Before Contacting Us
To help us assist you more quickly, please include in your message:
- The name of the app you're having issues with
- App version (found in app settings)
- Your device model (e.g., iPhone 14, Samsung Galaxy S23)
- Operating system version (e.g., iOS 17, Android 14)
- A detailed description of your question or issue
- Screenshots or screen recordings, if applicable
Additional Resources
For more information about our applications and policies, please visit: